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Privacy Policy

1. Introduction

LusoLab Games Studio Sdn. Bhd. (1624538-T) ("LusoLab", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit lusolabgames.com or contact us through our Website.

This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide to us. This may include:

  • Your name
  • Your email address
  • Your company or organisation name
  • Your project enquiry details or message content

We do not collect sensitive personal data such as identification numbers, financial information, or health data through this Website.

3. How We Collect Your Data

We collect personal data when you:

  • Submit a project enquiry or contact form on our Website
  • Email us directly at our published contact address
  • Interact with us through our LinkedIn or social media profiles

Our Website may use cookies and similar technologies for basic functionality, analytics, performance measurement, and to understand how visitors use the Website. Where required, these tools will be used in accordance with applicable consent settings and privacy requirements.

4. How We Use Your Data

We use your personal data solely to:

  • Respond to your project enquiry or message
  • Provide you with a quote or proposal for our services
  • Communicate with you about an ongoing project or collaboration
  • Comply with any legal obligations under Malaysian law

We will not use your data for unsolicited marketing without your consent.

5. Sharing of Personal Data

We do not sell, rent, or trade your personal data to any third parties.

We may share your data only in the following limited circumstances:

  • With trusted service providers who assist in operating our Website or business (e.g., email hosting), bound by confidentiality obligations
  • When required by Malaysian law, court order, or a regulatory authority
  • With your explicit consent

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law. Enquiry data that does not result in a project engagement is typically deleted within 12 months.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete personal data
  • Withdraw consent for us to process your personal data at any time
  • Request information about how your personal data is being used

To exercise any of these rights, please contact us at the details below. We will respond within a reasonable timeframe.

8. Data Security

We take reasonable precautions to protect your personal data from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive information through contact forms.

9. Links to Third-Party Websites

Our Website may link to external sites such as LinkedIn or client websites. This Privacy Policy does not apply to those sites. We recommend reviewing their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page occasionally.

11. Contact & Data Enquiries

For any questions about this Privacy Policy or to exercise your data rights, please contact our data officer at:

LusoLab Games Studio Sdn. Bhd. (1624538-T)
business@lusolab.com.my